100% Manufacturer Warranty and 100% Guarantee Return Policy
Due to the nature of internet retail and shipping practices, we recognize the need to offer our clients a return service. If for any reason your tree was damaged in the process of shipping, we will send out a new tree to you free of charge. Please email us a detailed description and include photos of the damage if possible, so we can forward to our manufactures.
If you purchase a tree and you are not happy with the purchase, all we ask is you please notify us within 5 business days from the date the tree was delivered, and we will gladly take it back, "Freight Prepaid" by you, to our return facility address listed below. For returned items that are not in original packaging a 15% fee may be added. To insure a timely refund of your purchase price, please email us with the tracking number you receive when you ship the tree back to us.
Please write on the shipping label "Damaged Tree" or "Returned in Working Order".
Any tree purchased before Christmas Day, cannot be returned, exchanged, or price adjusted after Christmas Day.
Send return merchandise to:Artificial Christmas Tree
Thank you and have a Happy Holiday Season!